Shipping Policy

In practical terms: Orders ship only to valid addresses in the United States. Every eligible order receives Free standard shipping on every U.S. order with no minimum purchase.

Tracking — Key Details

For customer confidence: Every shipped order receives a tracking number for every order after shipment. Tracking may take a short time to become active in the carrier system.

Cancellations, Returns, and Taxes — Customer Standard

For a dependable customer experience: An order may be cancelled before shipment. After shipment, returns and exchanges follow our Refund Policy. Taxes are collected as required by applicable law.

Order Processing — How It Works

To make this policy easy to use: We process orders in 1–2 business days, Monday through Friday, excluding U.S. public holidays.

Address Accuracy and Delivery Issues — Practical Guidance

For transparent service: A customer should enter a complete U.S. delivery address. Get in touch with us promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.

Estimated Transit Time — Customer Standard

To keep the process predictable: From carrier acceptance onward the parcel, standard transit normally takes 4–6 business days. Carrier, weather, peak-volume, and address issues can affect estimates.

Merchant and Customer Care Information

Store name: thehydrojug

Contact email: support@thehydroire.shop

Phone: (435) 211-4287

Physical and return address: 2174 Adams Ave, Ogden, UT 84401, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).