Contact Us

For consistent support: Questions about orders, delivery, returns, exchanges, payments, product details, or privacy can be directed to our customer care team.

Order Requests — Key Details

For clarity: When requesting order help, provide the order number and a brief explanation; never email full card details. A request for cancellation before shipment is permitted; once the parcel ships, the Refund Policy controls.

Customer Care Hours — Customer Standard

For clarity: Our customer care team is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/Los_Angeles). We address after-hours messages when the next support period begins.

Merchant and Customer Care Information

Store name: thehydrojug

Contact email: support@thehydroire.shop

Phone: (435) 211-4287

Physical and return address: 2174 Adams Ave, Ogden, UT 84401, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).