Payment Policy

For transparent service: All prices and charges shown by the store are stated and processed in USD unless the checkout expressly states otherwise.

Security — Practical Guidance

As part of our customer standard: Checkout payment information passes through by Shopify and applicable payment providers using their security controls. We never instruct customers to send full card details by email.

Taxes, Cancellations, and Refunds — Customer Standard

For transparent service: Taxes are collected as required by applicable law. An order may be cancelled before shipment. Approved refunds are returned to the original payment method and normally appear in 5–10 business days after issuance, subject to financial-institution processing.

Authorization and Charges — How It Works

For clarity: Card authorization may occur a card when the order is submitted. Submission of an order confirms that the payment details are accurate and that you are authorized to use the selected method. Declined or unverifiable payments may delay or cancel an order.

About Credit/Debit Card — Practical Guidance

To keep the process predictable: We accept eligible credit and debit cards on the networks displayed at checkout, including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Available methods can depend on the card issuer and the secure checkout configuration.

Merchant and Customer Care Information

Store name: thehydrojug

Contact email: support@thehydroire.shop

Phone: (435) 211-4287

Physical and return address: 2174 Adams Ave, Ogden, UT 84401, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).