Refund Policy

For straightforward planning: Our policy provides a 30-day no-reason return and exchange policy. Customers may request a return or exchange within 30 calendar days after delivery without giving a reason.

Return Condition — What to Expect

To make this policy easy to use: Except for an item returned because of a quality issue, an item should be returned with its original packaging, accessories, and proof of purchase and should not show avoidable use or damage.

Exchanges — What to Expect

For customer confidence: We support approved exchanges during the same 30-day period. The merchant may ship the replacement after the returned item is received or otherwise resolve the exchange with you.

How to Start a Return or Exchange — Customer Standard

For consistent support: Reach our customer care team before sending an item back. Customer care will confirm eligibility, provide return instructions, and direct the shipment to the return address listed below. Unauthorized returns may be delayed.

For customer confidence: Our team supplies a prepaid return shipping label and pay the return shipping cost for both change-of-mind or other no-reason returns and returns involving damaged, defective, incorrect, or other quality-issue items.

Refunds — Practical Guidance

To make this policy easy to use: Once our team receives and inspects the return, an approved refund is issued to the original payment method. Please allow 5–10 business days for the refund to appear after it is issued; financial-institution posting times may vary.

Order Cancellation — Our Commitment

For clarity: Customers may request cancellation before an order ships. After shipment, the order is handled under this Refund Policy.

Items That Cannot Be Returned — Key Details

For a dependable customer experience: The categories excluded from no-reason returns are custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items. The exclusions above do not restrict remedies for damaged, defective, or incorrect items where applicable law provides protection.

Merchant and Customer Care Information

Store name: thehydrojug

Contact email: support@thehydroire.shop

Phone: (435) 211-4287

Physical and return address: 2174 Adams Ave, Ogden, UT 84401, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).