FAQ

For a dependable customer experience: The following answers outline our store policies. The full policy pages control if more detail is needed.

Will tax be charged? — Our Commitment

For consistent support: Taxes are collected as required by applicable law.

Will I receive tracking? — Key Details

As an operating commitment: Yes. Customers receive a tracking number after every order ships.

When will a refund arrive? — Our Commitment

For consistent support: An approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.

What cannot be returned? — How It Works

For straightforward planning: Custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.

Can I return or exchange an item? — How It Works

To keep the process predictable: Yes. Our policy provides a 30-day no-reason return and exchange period after delivery.

Which cards and currency do you accept? — How It Works

To keep the process predictable: Payments are in USD. Eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

Who pays return shipping? — Customer Standard

For a dependable customer experience: The merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.

Can I cancel an order? — Key Details

To keep the process predictable: You can request cancellation before shipment. After shipment, the Refund Policy applies.

Where do you ship and what does shipping cost? — Our Commitment

For consistent support: We limit delivery only within the United States, and free standard shipping applies to every U.S. order.

What products are available in this HydroJug collection? — Key Details

As an operating commitment: The catalog covers reusable hydration drinkware and accessories, including insulated tumblers and bottles, can coolers, lids, straws, and related items. Product-specific capacity, material, care, and safety details appear on each product listing.

How long will my order take? — What to Expect

For customer confidence: Allow 1–2 business days and standard transit normally takes 4–6 business days.

Merchant and Customer Care Information

Store name: thehydrojug

Contact email: support@thehydroire.shop

Phone: (435) 211-4287

Physical and return address: 2174 Adams Ave, Ogden, UT 84401, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).